Customer Service Representative
Company: Transdev
Location: Burnsville
Posted on: November 8, 2024
Job Description:
DescriptionAbout Transdev: Cities, counties, airports,
companies, and universities across the U.S. contract with Transdev
to operate their transportation systems, maintain their vehicle and
fleets, and deliver on mobility solutions. Transdev U.S. employs a
team of 32,000 across 400 locations while maintaining more than
17,000 vehicles. Part of a global company, Transdev is a leader in
mobility with operations in 19 countries, proudly operated by
110,000 team members from around the world. As an operator and
global integrator of mobility, we are driven by our purpose.
Transdev - the mobility company - empowers the freedom to move
everyday thanks to safe, reliable, and innovative solutions that
serve the common good. Find out more at www.TransdevNA.com or watch
an overview video at We're Hiring for a Road Supervisor in
Burnsville, MN! Transdev is proud to offer:
$16.50/hourAttractive benefits
package, including 401(k) with company contribution, medical,
dental and vision. Paid time off & vacation.Our Customer Service
Representatives are responsible for:
Responds to customer inquiries and
problems by providing timely and accurate information or directing
inquiries to supervisor. Follows and explains policy and procedure
as outlined in operations and procedures manuals. Treats each
customer/caller with courtesy, dignity, and respect privacy. Meets
or exceeds established performance requirements. Enters data with
an error of 1% or less for notation of transportation type, pickup
times, appointment times, addresses, and other information as
outlined in operations and procedures manuals. Documents trip
authorization according to procedures. Remains knowledgeable of all
policies and procedure changes. Adheres to the work schedule in
order to handle the call volume and contractual requirements,
unless request made by supervisor. All other duties as assigned.To
qualify as a Customer Service Representative, you'll need:
A minimum of a High School diploma or
GEDAble to operate a computer Complete any training requirements
Communicate clearly in English Able to operate standard telephone
system Exercise business telephone etiquetteThe above statements
are intended to describe the general nature and level of work being
performed by people assigned to this classification. They are not
intended to be construed as an exhaustive list of all
responsibilities, duties, and skills required of personnel so
classified. The physical demands described here are representative
of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodation may
be made to enable individuals with disabilities to perform the
essential functions upon request. Transdev is an Equal Employment
Opportunity (EEO) employer and welcomes all qualified applicants.
Applicants will receive fair and impartial consideration without
regard to race, sex, color, national origin, age, disability,
veteran status, genetic data, gender identity, sexual orientation,
religion or other legally protected status, or any other
classification protected by federal, state, or local law. Drug-free
workplace If based in the United States, applicants must be
eligible to work in U.S. without restrictions for any employer at
any time; able to pass a drug screen California applicants: Please
Click Here for CA Employee Privacy Policy. Associated topics: call,
client, client service, customer order, guest, help desk, phone
call, representative, service representative, telephone activation
specialist
Keywords: Transdev, Plymouth , Customer Service Representative, Sales , Burnsville, Minnesota
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