IT Field Technician
Company: EMR USA Metal Recycling
Location: Becker
Posted on: October 18, 2024
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Job Description:
About Us:
EMR is one of the world's leading metal recycling companies with a
history spanning decades. At EMR, our employees are the heart and
soul of our organization. We are committed to creating a workplace
that prioritizes the well-being and safety of everyone. Our company
provides a supportive and inclusive community where everyone's
ideas and contributions are valued. We believe in teamwork and
collaboration. Our mission is to provide our customers with
efficient and reliable metal recycling services while minimizing
the environmental impact of our operations. EMR recycles ten
million tons of material annually, everything from beverage cans to
aircraft carriers. We work with a wide variety of metals including
copper, aluminum, brass, and stainless steel and can recycle it
into more than 200 different types of new sustainable raw
materials. EMR offers our team a competitive salary and a
comprehensive benefits package, including health insurance,
retirement plans with company match, wellbeing benefits, employee
assistance program and more. Join us and be a part of a team that
puts people first! As a Field Technician you will be the primary
support for all technical issues onsite at our (16) locations
spread across MN, WI, and ND. You will independently solve most
issues you face with minimal supervision and escalate the remaining
issues to a higher level only when necessary. You must be skilled
in resolving issues remotely and interacting positively with
coworkers on the phone. As field-based support is required, a high
level of professionalism and presentation is important as well. The
core business hours are Monday - Friday, from 8am to 5pm Primary
Location 12432 Energy Drive SE. Becker, MN with travel to other
locations as needed. Duties/Responsibilities: Answer, evaluate, and
prioritize requests for assistance from employees experiencing
problems with hardware, software, networking, telephone, and other
computer related technologies. Setup and install new IPhones,
IPads, desktop and laptop equipment according to our standards
ensuring proper installation of cabling, operating systems, and
appropriate software. Resolve the majority of technical issues
without additional assistance Provide proper follow-through to
ensure issues are resolved to satisfaction Provide after-hours,
on-call emergency support as needed Document and update
installation, configuration, deployment and maintenance procedures
Promote Information Security within the business Soft Skills:
Excellent communication skills (written and verbal) Highly
self-motivated 1st Class customer service skills An ability to
quickly diagnose and troubleshoot software and hardware issues
Desirable Skills: MCP, CCENT, and A+ Certifications HP and Cisco
software and hardware experience Knowledge of Cisco or other Voice
Over IP systems What We Offer:
Career advancement and on the job training
Paid time off and 9 paid company holidays
Comprehensive benefits including medical, dental, vision, and
EAP
401k with Company match EMR USA Metal Recycling provides equal
employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws.
E-Verify is a registered trademark of the U.S. Department of
Homeland Security. This business uses E-Verify in its hiring
practices to achieve lawful workforce.
Keywords: EMR USA Metal Recycling, Plymouth , IT Field Technician, Professions , Becker, Minnesota
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