Help Desk Associate
Company: VirtualVocations
Location: Saint Paul
Posted on: November 1, 2024
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Job Description:
A company is looking for a Help Desk Associate Tier 3 to provide
technical support and excellent customer service to internal
employees.
Key Responsibilities
Ensure timely and accurate internal customer service
Troubleshoot and resolve technical issues while managing
escalations
Take ownership of IT projects and communicate progress with
stakeholders
Required Qualifications
Bachelor's degree in computer science, information technology, or a
related field
4+ years of experience in a Help Desk Associate or technical
support role
Hands-on experience with JumpCloud and Jira
Strong expertise with Windows and MacOS
Solid technical background for instructing a non-technical
audience
Keywords: VirtualVocations, Plymouth , Help Desk Associate, Other , Saint Paul, Minnesota
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